Legal

Legal documentation

The five documents below govern your use of this site and our services. They are written in plain English and updated whenever our processing or service offering changes.

Terms of Service
Contract between you and Solentra House: services, payment terms, refunds, sanctions, liability, governing law.
Privacy Policy
Categories of personal data, lawful bases, processors, retention periods, security measures, and your rights.
Cookie Policy
Cookies and similar technologies, their purpose and duration, and how to change your consent at any time.
GDPR Policy
Your rights under UK and EU GDPR, our lawful bases at a glance, and how to file a request or complaint.
Refund Policy
Conditions for full and partial refunds, the EU 14-day withdrawal right, chargebacks, and the appeals process.